Experience

For over 15 years, I've helped teams design and ship friendly software that builds positive relationships between technology and people.

Having worked in mediums ranging from social games to multilingual enterprise SaaS, I’ve been fortunate to experience a wide range of organizational processes, design problem-solving, innovation, and user research with a wide variety of demographics.

In addition to being an effective individual contributor, I help design teams realize their greatest potential through a commitment to fostering organizational collaboration, evaluating processes through an objective lens, and a commitment to continual learning and development.

Senior UI/UX Designer

Autotask Corporation (East Greenbush, NY)
Apr. 2016 – Present

  • Working to establish Autotask’s first unified design system, to further increase efficiency/scalability of the team and enforce standards.
  • Actively works as the point contact with Architecture to reduce waste in the framework and streamline the Design to Development pipeline.
  • Manages design projects, consisting of strategy, resourcing, and stakeholder collaboration.
  • Leading design of new mobile PSA application, informed by extensive customer research and feedback.
  • Designs/executes information-gathering activities such as user research and usability testing via rapid prototyping tools such as Proto.io, Adobe XD, and paper.

Software Designer/Analyst

Autotask Corporation (East Greenbush, NY)
Dec. 2013 – Apr. 2016

  • Contributed research & design to the Operational Dashboards feature, one of the most widely-adopted and successfully-utilized new features in Autotask PSA. (See Case Study)
  • Designs implemented by engineering using our home grown framework, and localized for several languages.
  • Consulted & coordinated with Marketing and Client Services staff on customer experience data and initiatives.
  • Reduced production time and dependency on external firms by moving production of UI art in-house.
  • Put tools into practice for streamlining design team asset management and increasing ease of collaboration among a distributed international team.

Freelance UI/UX Designer

Self-Employed (New Paltz, NY)
Jan. 2012 – Dec. 2013

Provided UX/UI design, visual art direction, and advisement on best practices to clients such as ZenCash (Dallas, TX), Energyhub (Brooklyn, NY), and Qwigie Games (Las Vegas, NV).  Worked extensively with responsive/adaptive designs as well as adapting existing web apps to native apps for iOS.

Senior UI Designer

The Electric Sheep Company (New York, NY)
Jun. 2006 – Jan. 2012

  • Provided direction and production art for the UI design of our virtual world and social gaming experiences, including MTV’s Emmy award winning “Virtual Laguna Beach”, Lifetime Network’s “Fashion Improv”, Ridemakerz, and StreamJam (a virtual live entertainment venue).
  • Advocated for and lead the implementation of usability testing practices into our product/project development cycles.
  • Worked with QA to incorporate heuristic evaluation into our agile process, helping us identify potentially troublesome areas of our experiences and address them before they could become expensive change orders.
  • Mentored interns and junior designers.

Visual Designer

5points.net (East Chatham, NY)
Nov. 2000 – Jun. 2006

  • Delivered mockups and production art for custom websites and web-based software (e-commerce solutions, CMS, intranets, etc.).
  • Acted as a user/accessibility advocate and SME to Business Development during scope discovery.
  • Worked with clients on art direction and information architecture, helping them structure their content effectively for the web.
  • Worked closely with developers to assist in front-end scripting.